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Tuesday, 10:30, at Sepidar Stays

Sepidar Stays runs four buildings in north Tehran: Yas Tower, Narvan Suites, Afra Residences and Sepidar House, 28 units in all. At 10:30 on Tuesday, 14 units are occupied, one is out of service because of an AC leak, and five guests arrive today.

All names, guests and buildings are fictional; the screens are from the real Mizban app running this sample data.

The people in this day

  1. 08:52GuestDariush Jafari, guest in Yas Tower 202

    Meetings ran over: two more nights

    Dariush asks for an extension from his live page. Nothing in the booking changes yet; the call center just receives a request.

    Ask to extend the stay7 steps
  2. 09:05Call center and operatorsReza Ahmadi, operator

    The guest who never came last night

    Narvan suite S3 was due at 20:00 last night. After an unanswered call, Reza closes it as a no-show and frees the unit.

    Record a no-show4 steps
  3. 10:18GuestElham Nouri, arriving at Yas Tower today

    "When will my unit be ready?"

    Elham opens the link from her text: the unit is being prepared and she sees roughly when it will be ready. She also sends the call center a date-change request.

    Live page before arrival7 steps
  4. 10:30HostAli Rezaei, host at Yas Tower

    Checking in unit 201 in five steps

    ID photo, receipt, item ticks and a QR code. Nima sees the same ticks on his phone and signs; the unit turns occupied.

    Check-in a guest9 stepsThe guest signs on their phone7 steps
  5. 10:40Call center and operatorsSara Moradi, call center lead

    Dariush's extension approved

    Sara checks unit 202's calendar, agrees with Dariush and approves with the new amount. The guest gets a text and Ali sees it in the app.

    Approve an extension request7 steps
  6. 11:00HostAli Rezaei

    Kamran hands back unit 101

    Ali marks the same eleven items fine or damaged one by one. When check-out ends, the unit joins the cleaning queue by itself.

    Check-out and take the unit back9 steps
  7. 11:20HostAli Rezaei

    Unit 102 must be ready by 14:00

    Elham arrives at 14:00. Ali receives the unit, starts cleaning and ticks the checklist. Elham sees the estimated ready time on her page.

    Prepare a unit before arrival6 stepsSend a unit to cleaning5 steps
  8. 12:10AdminNegar Sharifi, operations manager

    Cases and inspection feedback

    Negar routes the new "slow shower drain" case with a priority and an owner, and shares part of the Narvan inspection with Maryam.

    Triage a new case8 stepsShare inspection feedback5 steps
  9. 13:00Operations coordinatorBehrouz Fazeli, quality operations coordinator

    Marked fixed, or really fixed?

    Behrouz reviews today's cleanings and confirms, in person, the new remote in suite S4 that was marked fixed.

    Review finished cleanings8 stepsVerify a fixed case5 steps
  10. 14:30Call center and operatorsReza Ahmadi, operator

    An arrival with no unit yet

    The 15:00 guest at Sepidar House still has no unit and waits in Zohreh's "waiting on others". Reza assigns unit 42 with the guest's consent.

    Assign a unit to a booking5 steps
  11. 18:00AdminNegar Sharifi

    End-of-day numbers

    Real occupancy without out-of-service time, guest satisfaction by building and host performance, each with its sample size.

    Occupancy, insights and map5 stepsGuest feedback7 steps
  12. 21:30GuestThis morning's guest from unit 102

    Feedback after leaving

    The same link works for two weeks after leaving: scores in six dimensions, a comment, and a problem report if needed.

    Guest feedback after check-out9 steps