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Operations coordinator

Measures quality: inspects buildings and units, reviews cleanings and periodic work, and confirms fixes are real.

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Behrouz Fazeli
Quality operations coordinator
6 guided sections

Record an inspection on the phone

Choose the building you are standing in from the list.Pick the unit you are inspecting, or keep the whole building and common areas.Select the host responsible for this unit so their performance score is recorded.Score cleanliness, standards, unit condition and host performance from 1 to 5.Set the overall result; here the unit needs improvement.Write a short note and put each finding to fix on its own line.Tap Record inspection to save it with the date, time and your name.The inspection is saved, and every finding can now be followed up on its own.

Choose the building you are standing in from the list.

Record an inspection on the phone

While walking the unit, the operations coordinator records scores, the verdict and the findings to fix, so follow-up starts at once.

On a phone8 steps

Follow up an inspection

The operations coordinator updates each finding, leaves a follow-up note and turns a lingering one into a case, so nothing is forgotten.

On a computer7 steps

Review finished cleanings

The operations coordinator checks finished cleanings against their checklist, approves good work and sends incomplete work back with a reason.

On a computer8 steps

Review periodic tasks

Periodic work the host has done is approved or sent back by the operations coordinator, so a tick never replaces real quality.

On a computer7 steps

Verify a fixed case

The operations coordinator checks a case the host marked resolved and verifies it, or reopens it if the fix did not hold.

On a computer5 steps

Guest feedback for operations coordinators

The operations coordinator sees guest ratings and comments by building, unit and host, and files each comment for the next inspection.

On a computer7 steps